The insurance coverage for our goods is valid for 30 days starting from the delivery date. Unfortunately, once this 30-day period has elapsed, we are unable to provide any refunds or swaps. To be eligible for a refund, the item must be unused and in its original, unopened state. We will not accept returns for items that exhibit clear indications of being opened, utilized, impaired, or have missing components due to factors unrelated to our mistake. The goods must also be accompanied by its authentic packaging. Authorization from Vitalia Shop is necessary for refunds or exchanges. Please contact us before to returning the goods in order to acquire the return label via email. Kindly return the things to us within 30 days from the invoice date, so that we can either provide a refund or exchange the merchandise using your original payment method. Once we get your shipment, we will reimburse the card that was used for payment with the complete purchase price of the product, excluding any shipping expenses that may be applicable.

Regrettably, a 25% restocking fee will be imposed on products returned after 30 days, as a result of the product's restricted shelf life. Returns will not be accepted after 45 days. A 20% restocking fee will be applied if you return or exchange 12 or more identical items. This fee is intended to handle inventory management and address problems related to the shelf-life of the products.

Some things are not eligible for return, including perishable ones. Furthermore, anything that are considered intimate or hygienic, hazardous materials, combustible liquids or gasses, certain health and personal care products, gift cards, and digitalized products are classified as non-returnable. To expedite your return, it is necessary to provide a receipt or evidence of purchase.

Avoid returning your purchase to the manufacturer. If you have any apprehensions or grievances with the goods, do reach out to the manufacturer directly using the specified contact number on the packing. We value your comprehension in complying with these policies to provide a more streamlined return procedure.

Refund Policy
Upon receipt and inspection of your return, you will be notified via email of the status of the item. You will receive notification regarding the approval or rejection of your refund. Kindly note thatonly items purchased at the usual price are eligible for a refund. Unfortunately, items marked as final sale cannot be reimbursed to your original payment method. Final sale items encompass all products that are listed in the clearance area.

Once your request is approved, the refund will be promptly handled, and the corresponding credit will be automatically credited to your original payment method within a timeframe of 3 to 5 business days. If the refund has not yet appeared in your account, please review your bank statement, contact your credit card issuer, and seek additional support from your bank. There is usually a period of time required for processing before a refund is formally recorded. If, despite following these procedures, you have not yet received your refund, kindly reach out to us.

If you choose to return a product within Canada and there is no fault or error on our part, we will remove $13.95 from your total refund to compensate the initial shipping expenses, regardless of whether free delivery was first granted. If you wish to return items from the USA or outside of Canada that are not defective or incorrect due to our error, we will deduct the exact amount paid for shipping to the courier from your total refund. We value your comprehension of these circumstances.

Damaged Items
We carefully and thoroughly wrap your products to ensure that they arrive at your destination in perfect shape. Although we make every attempt, there is a possibility of unexpected damage occurring during the shipment process once the product has left our warehouse and is subjected to various handling methods. If you get a product that has been damaged during transportation, please contact us immediately for further instructions.

If the item is damaged during transit, you will not be liable for any expenses associated with returning it. It is crucial to keep both the damaged item and its original box and packaging, as carriers frequently request both for inspection purposes. It is crucial to acknowledge that the responsibility for any potential loss of goods is transferred to you after we deliver the merchandise to our chosen courier. Your timely notification and provision of essential information regarding transit damage is crucial for a speedy resolution of the issue.

Exchanges
We just arrange replacements for items that exhibit defects or damage.

If we send you new things as part of an exchange and do not receive the returned item within 30 days of placing the exchange order, you will be charged for the cost of both items.

If you are requesting an exchange because you have changed your mind and there is no defect or damage to the item, you will need to pay for the costs of having the item delivered again. If you have any questions about the taxes or customs that may be charged on an exchange shipment, please contact us for further information. We highly appreciate your comprehension and collaboration in these trade procedures.