Privacy Statement

This privacy statement explains how Vitalia Shop collects, uses, and shares your personal information when you visit or make a purchase. Vitalia Shop values your privacy and is dedicated to keeping it safe. The Services are not intended for use by minors under the age of sixteen. instead, they are made for a broad audience. We utilize the data we receive from you to improve your overall shopping and health experience, as well as to enable you to buy at Vitalia Shop. Unless directed by a court of law, we do not rent, sell, trade, or lend your personal information to third parties. When a judicial procedure, court order, or legal process is served on our website, we retain the right to reveal your personally identifiable information as required by law and when we think disclosure is necessary to protect our rights. Please get in touch with us and request to be removed if you would like to stop receiving announcements and exclusive offers from us.

Personal Data

You must create an account to place an order for a product. We will want your name, email address, billing and shipping address, credit card number, and expiration date to set up an account. This enables us to handle your order, complete it, and let you know how it's progressing. In order to access your account in the future and avoid having to enter all of your information again, you will also be required to create a unique username and password. We may request your name, address, and email address when you participate in a contest or other promotional activity so that we can handle the winner announcement and contest administration. We will require your name, email address, and question when you submit a "Contact" or "Nutritional Support" request through our website however, we DO NOT keep any of this information on file. All we require is this information in order to reply to you and address your query. Your request's data is deleted as soon as you receive a response. We ask users for their friend's name and email address if they choose to utilize our referral program to tell their friends about a product that is available on our website. A one-time email inviting the buddy to visit Vitalia Shop will be automatically sent to them. This data is not stored by Vitalia Shop. This one-time email send is the only thing it is utilized for. To record the review description and location and show it with the review, we require the user's name, email address, and location if they wish to submit a product review. Although we will still need to gather the data to put on file with your review for internal records, you are free to choose not to have your name, email address, or location displayed to your review.

."Cookies" are small data files that are stored on your computer or device and frequently contain a unique, anonymous identification.

·"Log files" gather information such as your IP address, browser type, ISP, referring/exit pages, and date/time stamps in addition to tracking actions made on the site.

·Electronic data called "web beacons," "tags," and "pixels" are utilized to track how you navigate the website.

·Chatbot logs, also known as message logs, record information from your customer service inquiries via the chatbot, including your username, email address, phone number, and address, along with any additional content you choose to include.

What We Do with Personal Data

To complete any transactions placed through the Site, we use the order information that we typically gather (processing your payment information, setting up delivery, and sending you bills and/or order confirmations). When you make a purchase from us, we provide the credit card companies your name, billing address, and credit card information so they can verify and approve your transaction. Email correspondence pertaining to orders, customer support, and advertising is handled internally by Vitalia Shop. Your email address and other personal information are never kept or used by Vitalia Shop service providers for any other reason than to carry out the service on our behalf. Vitalia Shop might give respectable third-party suppliers aggregate statistics about our customers, sales, traffic trends, and related site data, but these statistics will never contain any personally identifying information. We bill customers for goods and services through a credit card processing firm, and we use an outside delivery company (CanadaPost, USPS, FedEx, DHL, UPS) to ship purchases. To assist us in completing your order, these businesses might obtain personally identifiable information. These businesses promise not to keep, distribute, reuse, or store personally identifiable information for any other reason. For as long as your account is active, your personal information will be kept on file. If an order is not placed using an account within a 24-month period, the account will become dormant. Your account will be immediately removed from our database if it is not used. You can request the deletion of your account before the mandatory expiration term by contacting us and instructing us to remove your personal data. We offer a mechanism for users to update, amend, or remove/deactivate their personally identifiable information if their address, phone number, email address, or postal code changes, or if they decide they no longer want to use our service. Usually, you can accomplish this by contacting our Customer Support Department or your account manager. We might provide our business partners access to non-identifiable information about you, such your zip code, for demographic analysis. With this information, they are unable to directly identify you. If a third-party vendor manages our email campaigns or helps us present product placements on our website that we believe will enhance your shopping experience, we may share your browsing or purchasing habits with them. There will never be any personal information in this data.

Furthermore, we employ this Order Information to:

Interact with you, Check our orders for fraud or other risks; and, based on your specified choices, send you information or advertisements about our goods and services. We may also utilize the data we gather to send you occasional updates on new services offered by Vitalia Shop, significant functional changes to the website, exclusive deals we believe you'll find worthwhile, and—above all—to check in with you. You may easily adjust your communication settings by logging into your account management or contacting us to have your name removed if you would prefer to never receive announcements or special offers from us.

In addition to using the Device Information we gather to help us screen for fraud and potential risk (specifically, your IP address), we also use it more generally to enhance and optimize our site (by producing analytics about how users navigate and interact with the site, for example, and to evaluate the effectiveness of our marketing and advertising campaigns).

Vitalia Shop employs tracking technology and might provide a third-party business with anonymous information about your browsing preferences. When you visit our website through links in our emails to recipients, Web Beacons track your visit. Web beacons are 1x1 transparent images that show up on our website and communicate data about your browser, operating system, resolution, location, products you've ordered, and total amount of your order. Our webmasters and marketers utilize this data to better understand how users interact with our website and how effective email and online communications are. No sensitive or personally identifiable information is sent; your information is provided anonymously.

Lastly, we may also disclose your personal information to defend our rights or in response to a subpoena, search warrant, or other legitimate request for information that we receive. We may also do this to comply with applicable laws and regulations.

Advertising

We utilize your Personal Information as previously mentioned to send you marketing materials or targeted ads that we think would be of interest to you. 

Avoid Tracking

Please be aware that when we receive a Do Not Track signal from your browser, we do not change the data collection and usage policies on our site.

Rights

If you live in Europe, you have the right to see what personal data we have about you and to request that it be updated, changed, or removed. To make use of this right, please get in touch with us using the details provided below.

Furthermore, if you live in Europe, please be aware that we are processing your information to carry out any contracts we may have with you (such as those arising from orders you place on the Site) or to further our previously stated legitimate business interests.  Please be aware that your information will also be transferred to countries outside of Europe, such as the United States and Canada.

Order Information

We will keep your Order Information for our records after you place an order on the Site, unless and until you request that we remove it.

Email

After a consumer places a purchase, Vitalia Shop emails them an order tracking link and an order confirmation. You do not have the option to opt out or unsubscribe from these order-related emails because they are necessary to ensure that your order is delivered appropriately. While placing an order, you have the option to subscribe to our newsletter via email throughout the checkout process. You may modify your communication options and go into your account at any time to unsubscribe from these newsletter mailings. Additionally, by clicking the "unsubscribe" link located at the bottom of each message, you can stop receiving any future emails.

Modifications

This privacy statement may be updated periodically by us for operational, legal, or regulatory purposes, or to reflect modifications to our practices, among other reasons. To ensure that our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we release it, we will post any modifications to our privacy policy on this page, the website, and any other locations we think appropriate. However, users will be notified by means of a notice posted on our website for a period of 30 days, giving them the option to have their personally identifiable information removed, if we intend to use their information in a different way than what was disclosed at the time of collection. We at Vitalia Shop are proud to be of service to you and support you in meeting all your health needs. We are grateful for your trust, and we will never act in a way that betrays that trust.

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